Refund policy

If the customer is a natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity (consumer), the customer has a right of withdrawal.
You have the right to cancel this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you took possession of the last goods.

The right of withdrawal expires for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

In order to exercise your right of revocation, you must inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Sample revocation form for consumers

(If you want to use our sample, please fill out this form and send it back).

OKE Automotive GmbH & Co. KG

Face-mask

Nobelstrasse 7
48477 Lecture notes

e-mail: oke-shop@oke.de

-Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

-Ordered on (*)/received on (*)

-name of the consumer(s)

-address of the consumer(s)

-Signature of the consumer(s) (only in the case of paper notification)

-date

__________________________
(*) Delete as applicable.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You shall bear the direct cost of returning the goods. The direct costs of returning the goods are estimated to be a maximum of approximately 250 Euro for each such goods which, due to their nature, cannot be returned to us normally by post (forwarding agents).

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.


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